RETURN & REFUND POLICY

Effective Date: October 30, 2026

Caferotica is a brand owned and operated by Believe in Boudoir LLC ("Caferotica," "we," "us," or "our"). We take pride in offering fine art photography, limited-edition collectibles, traditional darkroom prints, photography books, and freshly roasted coffee. Many of our products are created, printed, roasted, or prepared specifically for each customer.

Because our products vary in production methods, availability, and collectible value, return eligibility depends on the type of product purchased. Please review this policy carefully before placing an order.

1. Fine Art Photography & Framed Prints

Our fine art photographs, including Open Edition, limited-edition, and framed artwork, are generally produced on demand after an order is placed. Because these products are prepared specifically for each purchase, all made-to-order artwork sales are final for change-of-mind returns, except where applicable law provides otherwise.

We do not ordinarily accept returns or exchanges of made-to-order artwork because a customer changes their mind, selects the wrong size or orientation, decides the artwork does not suit their space, or no longer wishes to keep the item.

Customers are responsible for reviewing artwork descriptions, dimensions, framing options, and product specifications before checkout. This policy does not limit any rights or remedies available for defective, damaged, incorrect, misdescribed, or undelivered products.

2. Limited Editions & Collector's Darkroom Prints

Our limited-edition photographs and traditional silver gelatin darkroom prints are produced in restricted quantities, with edition limits established for each collection. These artworks may involve specialized materials, traditional photographic processes, hand-finishing, signing, numbering, or certificates of authenticity.

Limited-edition and darkroom artwork purchases are final for change-of-mind returns where permitted by law. However, if an artwork arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements, we will provide an appropriate remedy.

When replacing a numbered edition, we may require the original artwork and certificate of authenticity to be returned or otherwise accounted for before issuing a replacement. Our intention is to preserve the integrity of the edition and avoid creating additional circulating copies beyond the stated edition limit.

A replacement for a defective or damaged numbered artwork will not be treated as an additional edition sale.

3. Coffee Returns

We accept return requests for eligible unopened coffee products within 30 days of delivery, subject to the conditions below.

To qualify for a voluntary return, the coffee must remain unopened, unused, and in its original sealed packaging, with all included contents intact. Products must be returned in a condition suitable for resale. Coffee that has been opened, consumed, tampered with, or improperly stored is not eligible for a change-of-mind return.

Because our coffee is freshly roasted to order, natural variations in aroma, roast appearance, and flavor are not automatically considered defects. Personal taste preferences alone do not qualify opened coffee for a refund.

If you receive coffee that is damaged, contaminated, defective, incorrect, or otherwise nonconforming, please contact us so we can review the issue and provide an appropriate remedy.

4. Collectible Cards

Certain Caferotica coffee products include collectible art cards. These cards are part of the product experience and may vary in rarity, design, and availability.

If an eligible unopened coffee product is returned, all collectible cards and other included items must accompany the return. Missing, substituted, or damaged collectible cards may affect eligibility for a voluntary refund.

Collectible cards obtained through eligible purchases may not be returned or exchanged solely because a customer did not receive a preferred design, character, or rarity.

Where collectible cards are sold separately, the applicable product description and return conditions will govern change-of-mind returns. Defective, incorrect, or misdescribed cards remain subject to applicable consumer rights.

Minor variations associated with handmade or individually finished collectible cards, such as slight differences in cutting, positioning, or finishing, are not necessarily manufacturing defects.

5. Photography Books

Standard photography books may be returned within 30 days of delivery, provided they are unused, undamaged, and in their original condition, subject to any applicable legal rights.

Books showing signs of use, including bent pages, damaged covers, writing, stains, or other customer-caused deterioration, may be ineligible for voluntary returns.

Special-order, personalized, signed, numbered, and certain print-on-demand books may be final sale for change-of-mind returns where legally permitted, provided any applicable restrictions are disclosed before purchase.

If a book arrives damaged, contains a manufacturing defect, or is different from the item ordered, please contact us for assistance.

6. Order Cancellations

We understand that customers occasionally need to cancel an order. Cancellation eligibility depends on the product and its fulfillment status.

Orders for made-to-order artwork, darkroom prints, books, or freshly roasted coffee may be canceled before production, preparation, or roasting begins, subject to applicable law. Once production or preparation has started, cancellation requests may be declined for products that are not otherwise eligible for cancellation.

Because some orders enter production quickly, we cannot guarantee that a cancellation request submitted after checkout can be accommodated.

To request cancellation, email info@caferotica.com as soon as possible with your order number and the reason for your request.

Nothing in this section limits cancellation or refund rights arising from applicable consumer protection laws, including qualifying shipment delays or non-delivery.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you discover shipping damage, a manufacturing defect, missing contents, or an incorrect product, contact us promptly so we can investigate and resolve the issue.

We encourage customers to report visible damage within 48 hours of delivery whenever reasonably possible. This helps us document the condition of the shipment and communicate with fulfillment partners or shipping carriers. However, failure to report within 48 hours does not automatically eliminate rights or remedies available under applicable law.

When contacting us, please include your order number, a description of the problem, and clear photographs showing the affected product. If shipping damage is involved, photographs of the packaging and shipping label are also helpful.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate remedy. We may request the return of a damaged or defective product when reasonably necessary and will provide instructions regarding any required return.

For verified defects or errors attributable to Caferotica or its fulfillment partners, we will cover reasonable return shipping costs when a return is required.

8. Lost, Missing, or Delayed Shipments

If your order has not arrived within the expected delivery period, please contact us at info@caferotica.com with your order number.

We may review tracking information, contact the shipping carrier, and investigate the delivery status. Customers may be asked to verify their shipping information or provide relevant details to assist with the investigation.

If an order is confirmed lost or undelivered, we will provide an appropriate replacement or refund in accordance with applicable law.

Customers are responsible for providing an accurate and complete shipping address at checkout. If an incorrect address supplied by the customer results in additional shipping costs or an unsuccessful delivery, we may request payment of reasonable additional charges for reshipment, where permitted by law.

A carrier's delivery confirmation does not automatically eliminate a customer's legal rights concerning goods that were not actually received.

If we cannot ship an order within the advertised timeframe, we will provide notice and applicable cancellation or refund options as required by law.

9. Return Authorization & Shipping

Before returning an item, please contact info@caferotica.com to request authorization and return instructions. Include your order number, the product involved, and the reason for the return.

If your return is approved, we will provide the appropriate return destination and instructions. Please do not send products to an address obtained from a shipping label or previous order without confirmation, as some items are fulfilled by third-party production facilities.

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise or applicable law requires a different arrangement. We recommend using a trackable shipping service and protective packaging, particularly for books and collectible products.

For returns involving verified defects, incorrect items, or other issues for which Caferotica is legally responsible, we will provide appropriate return arrangements at our expense where required.

10. Refund Processing

Once an eligible return has been received and inspected, or a refund has otherwise been approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method within 10 business days, unless a shorter period is required by applicable law. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally nonrefundable for voluntary change-of-mind returns, except where required by law or expressly agreed by Caferotica. For defective, incorrect, or undelivered products, applicable shipping charges will be refunded where legally required.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact info@caferotica.com.

11. Exchanges

We do not ordinarily offer direct exchanges for made-to-order artwork, limited-edition photographs, or darkroom prints based on personal preference.

For other eligible products, customers may request a return and place a separate order for the desired replacement item.

Exchanges or replacements involving defective, damaged, incorrect, or nonconforming products will be handled according to applicable consumer protection laws.

12. Sale Items, Promotions & Gift Cards

Products purchased during promotional events remain subject to the return rules applicable to their product category. Discounts or promotional pricing do not eliminate statutory consumer rights.

Gift cards are generally nonreturnable and nonrefundable except where required by applicable law.

Any special conditions applicable to limited releases, clearance products, or promotional bundles will be disclosed where required before purchase.

13. International Orders & Consumer Rights

Customers outside the United States may have additional rights under their local consumer protection laws. Nothing in this policy is intended to exclude or restrict rights that cannot legally be waived.

European Union and European Economic Area: Eligible consumers may have a statutory right to withdraw from qualifying distance purchases within 14 days without providing a reason. Certain exceptions may apply, including goods made to a consumer's specifications or clearly personalized goods and certain perishable products. Standard made-to-order production does not automatically establish that an exception applies.

Where statutory withdrawal rights apply, we will provide the required cancellation, return, and refund procedures in accordance with applicable law.

Consumers may also have separate legal remedies for defective, incorrect, or nonconforming products, regardless of any change-of-mind return restrictions.

United Kingdom and other jurisdictions: Additional statutory cancellation, refund, and product conformity rights may apply. Where a provision of this policy conflicts with mandatory local consumer protection law, the applicable legal requirement will take precedence.

14. Product Appearance & Handmade Variations

We make reasonable efforts to represent our products accurately through photographs, descriptions, and specifications. However, minor differences may occur due to screen calibration, lighting, printing processes, paper textures, natural coffee characteristics, and handmade production methods.

For fine art photography, slight variations in tone, texture, and presentation may occur between digital previews and physical prints. Traditional darkroom prints may also exhibit natural characteristics associated with analog photographic processes.

These expected variations are not necessarily defects, provided the delivered product substantially conforms to its description and applicable quality requirements.

15. Policy Updates

Caferotica may revise this Return & Refund Policy to reflect changes in our products, fulfillment practices, business operations, or legal obligations. Updated terms will be published on this page with a revised effective date.

The policy applicable to an order will generally be the version in effect at the time of purchase, subject to applicable law and any subsequently agreed changes.

16. Contact Information

For returns, refunds, damaged products, order cancellations, or delivery concerns, please contact:

Caferotica
Operated by Believe in Boudoir LLC
Website: https://caferotica.com
Email: info@caferotica.com

Please include your order number whenever contacting us about an existing purchase.